60 seconds with John Dawe

We’re bringing stories from the people across our business to you, so you can hear first-hand what it’s like to work at Intact Insurance. In this series, we spend 60 seconds chatting with colleagues from various parts of the company about their experience in the industry, what their role entails, what they’re currently working on, and more.

In this part of the series, we chat to John Dawe, Strategic Partnerships Director for Delegated at Intact Insurance. John talks to us about how him and his team are using their specialised expertise to offer tailored solutions to our brokers, and why taking the time to really understand their needs goes hand in hand with customers becoming our advocates.

Can you tell us about your role?

My role, and the purpose of my team, is to ensure that Intact Insurance delivers our proposition promises to our Scheme brokers and Managing General Agent’s, so that in partnership we can provide a second to none experience for customers.

For those who don't know, what are Delegated Schemes?

The magic of delegated schemes occurs when a broker identifies and can access a group of customers who have specific insurance needs - this could be anyone from caravan owners to dentists or charities. We work with these brokers to create a specific product with policy coverage that specifically meets their needs. We then allow brokers to sell that policy on our behalf to those customers, which is where the delegation comes in.

What makes the Delegated team different?

We’re a purpose-built team of experts that understand what it takes to create a great scheme and ensure that it delivers its full potential. The fact that we are dedicated to schemes, means that we get to build deep connections with our customers, meeting with them to listen and understand the problems that they need solving through insurance. Our scheme experts in underwriting, pricing, compliance and claims are all positioned to immerse ourselves in the world of the customers, and in turn help brokers shape, grow and run these standout schemes.

How does the Delegated model help us deliver differently for brokers and customers?

We believe that delivering a second to none experience is the differentiator that allows us to win new schemes while retaining our most successful ones. We provide our brokers with a clearly defined task force of experts, who align with the broker on how we can wrap ourselves around their business. That allows us to be responsive to their needs, reduce friction and delays in process, and ensure that they can focus on trading.

It’s all about confidence, connection and commercial value. We co-build schemes with brokers, from pricing strategy and regulatory guidance - to data insight and delivery plans. We’re one of the few insurance companies truly investing in scalable delegated partnerships.

What’s your ambition for schemes in the year ahead?

We already have a market-leading proposition supported by great service. We’re now well positioned to grow, and our ambition is to work closely with our regional sales teams to partner with brokers for long term success. We also want to continue expanding our appetite and grow our scheme footprint by backing partners with specialist distribution, new sector plays or data-led pricing models.

What should brokers do if they spot a great scheme opportunity?

We’ve built a clear process, triage model and proposition framework that helps qualify interest and fast-track viable opportunities with the right support. Talk to us about your opportunity and gain clear guidance on your scheme opportunity. 

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