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We’re committed to going the extra mile for our customers. If you feel we haven’t delivered the service you expected, we want to know – so we can put it right and continue to improve.
We strive to:
If you feel that we haven't lived up to our commitments or wish to provide feedback please email us.
We aim to resolve most concerns within 3 working days.
If you still aren't satisfied with the outcome, we will let you know how you can escalate your concern to the Financial Ombudsman Service.
We regularly document all customer complaints with the Financial Conduct Authority.
See our report on how we've handled previous complaints:
We work with prevention agencies, the police and other insurers to help detect and prevent fraud on a daily basis.
Call the Insurance Fraud Bureau Cheatline for free to report suspected fraud or a dishonest claim. Your call will remain anonymous.
0800 422 0421
You can read what the Association of British Insurers says about insurance fraud and how it affects all honest customers.
Contact your bank or credit card company to tell them what’s happened. They will then work with you to put things right.
You should also report the incident to the UK’s national fraud reporting centre, Action Fraud.
0300 123 2040
Your case will go to the National Fraud Intelligence Bureau who will give you a crime reference number.
Contact us if you need to query any of these references on your bank statement.
0330 102 2745
0126 844 3902
0300 037 3737
0330 123 3798
0344 873 7274
0330 102 3370