At Intact Insurance, we know that making a claim is the most tangible reminder of the value of a good insurance partner. That’s why our claims service is built around strong relationships, deep expertise, and smart technology. We support brokers and customers before, during, and after every claim.
Download our claims service promise presentation.
Claims built on relationships
We invest time in getting to know our brokers and customers, understanding what matters most.
Our Claims Account Management Team works closely with you to tailor solutions that meet your customers’ needs, ensuring we’re fully prepared from the moment a claim is notified.
- Before: We help you and your and customers prepare for the unforeseeable with tailored claims insights and solution to meet customer needs.
- During: Our claims experts act quickly to get businesses back on track, with clear ownership and rapid escalation when needed.
- After: We access tailored claims management information and apply lessons learned to reduce future risk and improve outcomes.
We’re here every step of the way, building trust and delivering peace of mind.
#1 for commercial claims - proven by brokers
Brokers consistently rank us as the market leader in commercial claims:
- #1 for Commercial Claims Service - 28% of brokers ranked us top, more than double Aviva and Allianz.
- 45% are active promoters of Intact, with a +15 point increase in Net Promoter Score vs 2023 and +7 points above 2024.
- 91% rated our staff’s expertise and knowledge as OK, Good or Excellent.
- 83% gave us a 9 or 10 out of 10 for employee knowledge.
We deliver precision, care, and confidence, every time.
Transforming claims to drive efficiency, expertise and recommendation
We’re evolving our claims service to deliver even greater value for brokers and customers:
- Fast, fair settlements through expert triage and milestone tracking.
- Strengthened in-house capabilities including internal Loss Adjusting and Legal Services.
- Deploy specialist solutions from suppliers for Commercial Motor and Property.
- Enhanced training and expertise for better outcomes for complex and high-value claims.
- Business continuity leveraging direct access to Underwriting and Policy details for faster decisions and payments.
- Scalable capacity during surge events to maintain service continuity.
Benefits for your customers:
- Hands-on support from empowered internal experts.
- Faster resolution and settlement through issue identification and action plans.
- Economically sound outcomes that protect financial and reputational interests.
Digital claims technology that simplifies, accelerates and empowers
Our digital tools make claims easier for brokers and customers:
- Instant access: notify claims, upload documents, and track progress online.
- Real-time updates and alerts: stay informed with automated alerts and customisable communications.
- Flexible contact options: choose live chat or phone support.
- Faster claims resolution: resolution through digital FNOL and triage tools.
- Accelerated payments: Guidewire-enabled claims paid in just two hours.
- Reduced manual effort: more time to focus on customers and business growth.
- Single integrated platform: Integrated platform connects 33+ specialist apps for seamless service.
- Consistent experience: whether Motor or Property, enjoy a unified, predictable journey.
- Enhanced reporting: tailored centralised data and insights for you and customers.
We combine innovation, speed, and simplicity to deliver a better claims experience.
